SHIPPING & RETURNS
SHIPPING POLICY
At Veluunea, we are committed to providing a simple and reliable shipping experience. Orders are carefully processed and securely packaged before being shipped to the delivery address provided at checkout.
Orders are typically processed within 1–3 business days. Once your order has been shipped, you will receive tracking information when available. Delivery times may vary depending on the destination, shipping method, carrier, and other factors beyond our control.
Please make sure that your shipping information is accurate and complete when placing your order. Veluunea is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by the customer.
RETURN & EXCHANGE POLICY
We want you to feel confident when shopping with Veluunea. If you are not completely satisfied with your purchase, you may be eligible to request a return or refund according to the conditions outlined in our return policy.
To request a return, please contact our customer support team with your order number and a description of the reason for the return. Items must generally be returned in their original condition and packaging.
Once your return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued through the original payment method used for the purchase.
Certain products may not be eligible for return or exchange due to hygiene, health, or safety considerations. Additional restrictions may apply.
For any questions regarding shipping, returns, or exchanges, please contact our customer support team.